“Who’s there?”[very long pause] “Java…”
Ah, Java and IE – not exactly industry leaders when it comes to software. Avoiding the pitfalls of outdated technology is of the utmost importance when it comes to managing field staff and business operations. Choosing the right service software that is synergistic with your employees and business structure can feel extremely intimidating. However, the right service software helps you effectively organize all resources involved in the field service management (FSM) aspects of your business, and selecting the right provider is essential.
Firstly, let’s review some of the basics.
FSM typically involves dispatching workers or contractors to a location outside company premises to install, maintain or repair equipment, systems, or assets. FS managers keep track of an organization’s field resources and coordinate the work of field service practitioners who deliver skilled, specialized or proprietary services to clients.
Field service management activities include:
- New opportunity identification practices to seek out novel potentials.
- Maintain 2-way communication between field staff and office executives to ensure the continued flow of information.
- Lead management & organization to create an ordered structure for managing volumes of deliverables and leads.
- Incentivizing field staff with rewards & incentives to motivate positive behaviors in their workforce.
- Field service contract management is the process of managing contracts with your customers and ensuring service level agreements (SLAs) are met.
New Technologies in FSM
The increasing demand for SaaS-based FSM solutions, and surging requirements to drive workforce productivity, will offer immense growth opportunities. While a comprehensive Field Service Manager will mitigate all aspects of the customer experience on their own before and during the sale, what technologies will have a positive effect on how an after-sales service is perceived? The needs of field staff reveal that drivers, techs, couriers, etc., require a solution that is simple, affordable, and extremely responsive.
The digital revolution has enabled the use of extensive and groundbreaking field service management platforms to promote the increased organization, accountability, communication, and innovation of our domain. Now, it’s possible to create a whole new sales team without a single new hire – make your drivers, field staff, and techs the ultimate scouts in the field to source new leads. Wingmate is North America’s leading provider of frontline intelligence software. App-based solutions offer field workers solutions in real-time. No paper required, we seamlessly connect the frontline to the office and close the gap on rates of human error. It’s like having an entire field service manager without any of the problems!
Ready for a simple, cost-effective, and customizable FSM platform? Increase productivity, efficiency, and accuracy, and get insight into your team quickly. Of all of our accomplishments to date, we are proudest of the fact that we are stellar Wingmates!
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