Your CRM is your lifeline. In this digital world, maintaining a centralized database of information is imperative to your business, to track the flow of sales, ensure constant two-way communication, and interactions with prospect leads. All CRM software by definition...
We all know the term CRM – Some of you are just getting used to yours; others are..to be frank, tired of dealing with them. CRMs (Customer Relationship Management) tools were built to keep you organized, updated, and smoothly moving from one sales maneuver to...
What’s Field Service Management? It’s a good question. It’s something that every Field Service Business has to be paying attention to these days. Field Service Management, or FSM, is the process of keeping track of all aspects of your field operation....
You heard it here first…the Field Service Industry has a Revolution Coming! Ok, that sounded a bit dramatic. Let’s go with “A change in mindset is upon us.” Over the past couple of years, the Wingmate solution has changed. Starting as a simple app...
Customer Satisfaction – It really is the most crucial factor to separate good from lousy service businesses. You can have the newest technology, the most diverse product line, the largest market, but it means nothing if your customers aren’t satisfied. Like...
It sounds like a trick question, doesn’t it? But, the truth is, it’s 10 times more expensive to acquire a new customer than it is to keep a current one. So let’s discuss how to retain your existing customers and avoid turnover by implementing a field service app....
