by Oscar Henderson | Apr 27, 2021 | CRM, Customer Service, Frontline, Lead Generation, Operations, Sales, Sales Management, Strategy, Uncategorized
The rumors are true. It seems to have been in the making for the better part of a decade, but it looks as if Spreadsheets are no longer pulling their weight in the sales world. Disagree? Now, if spreadsheets have been part of your sales process since the beginning, I...
by Oscar Henderson | Apr 12, 2021 | CRM, Customer Service, Frontline, Lead Generation, Operations, Sales, Sales Management, Strategy, Uncategorized
We all know the value of technology. More importantly, we see the value of our drivers in the field. You know your staff is interacting with your customers, hearing customer complaints, seeing potential business all the time. Most organizations have been implementing...
by Oscar Henderson | Mar 30, 2021 | Customer Service, Frontline, General, Lead Generation, Operations, Sales, Sales Management, Strategy
I’ll be honest, thinking about the world post-covid-19 and what the new landscape will look like for businesses is freaky! We have no idea what business practices will go back to normal and what will have changed. On top of that, we also wonder, what will businesses...
by Rachel | Mar 17, 2021 | Customer Service, General, Lead Generation, Operations, Sales Management
One of the milestones for success with customers is when the service we are providing turns them into advocates for our businesses. Having happy customers can work wonders in terms of acquiring new business. Word of mouth referrals account for 20-50% (Mckinsey...
by Oscar Henderson | Mar 15, 2021 | Customer Service, Frontline, General, Lead Generation, Operations, Sales, Sales Management, Strategy
Do you ever consider how sometimes the most minor changes can have the most significant impact? Many business operators think one-dimensionally when it comes to creating a profitable and productive operation. Keep costs low, earn a steady increase in revenue, and...
by Wingmate | Jun 7, 2020 | Customer Service, Frontline, Lead Generation, Strategy
A company like Siemens is world renowned. Our article shows you how Siemens generated leads in the field. It all starts with in-field employees and technicians that know the customer best. The ones installing and maintaining equipment. Over years of tailoring a...
