I’ll be honest, thinking about the world post-covid-19 and what the new landscape will look like for business is scary to me. Are service companies still warry about field staff management? We have no idea what business practices will go back to normal and what will...
One of the milestones for success with customers is when the service we are providing turns them into advocates for our businesses. Having happy customers can work wonders in terms of acquiring new business. Word of mouth referrals account for 20-50% (Mckinsey...
Do you ever consider how sometimes the most minor changes can have the most significant impact? Many business operators think one-dimensionally when it comes to creating a profitable and productive operation. Keep costs low, earn a steady increase in revenue, and...
Over the past few years, artificial intelligence (AI) research and development have become more prevalent in the software industry. Several companies have spent millions of dollars on building AI that now takes over a lot of simple jobs we do every day. When you are...
SMost sales & field staff are self-motivated — it’s part of the job. But as a manager, your goal is to deliver even higher levels of performance than your team can bring by themselves. So we try various tactics and speeches in a vague approximation of...
If you are a subscription revenue company (e.g. telecom, utilities, and real estate service providers), there is a good chance you charge recurring monthly or annual fees. These fees ultimately equate to your annual revenue as a company. As an executive, there is a...
