by Oscar Henderson | Mar 30, 2021 | Customer Service, Frontline, General, Lead Generation, Operations, Sales, Sales Management, Strategy
I’ll be honest, thinking about the world post-covid-19 and what the new landscape will look like for businesses is freaky! We have no idea what business practices will go back to normal and what will have changed. On top of that, we also wonder, what will businesses...
by Rachel | Mar 17, 2021 | Customer Service, General, Lead Generation, Operations, Sales Management
One of the milestones for success with customers is when the service we are providing turns them into advocates for our businesses. Having happy customers can work wonders in terms of acquiring new business. Word of mouth referrals account for 20-50% (Mckinsey...
by Oscar Henderson | Mar 15, 2021 | Customer Service, Frontline, General, Lead Generation, Operations, Sales, Sales Management, Strategy
Do you ever consider how sometimes the most minor changes can have the most significant impact? Many business operators think one-dimensionally when it comes to creating a profitable and productive operation. Keep costs low, earn a steady increase in revenue, and...
by Wingmate | May 28, 2020 | Artificial Intelligence, General, Lead Generation, Sales Management
Over the past few years, artificial intelligence (AI) research and development have become more prevalent in the software industry. Several companies have spent millions of dollars on building AI that now takes over a lot of simple jobs we do every day. When you are...
by Wingmate | May 24, 2020 | General, Sales, Sales Management
Most salespeople are self-motivated — it’s part of the job. But as a manager, your goal is to deliver even higher levels of performance than your team can bring by themselves. So we try various tactics and speeches in a vague approximation of that iconic...
by Wingmate | May 14, 2019 | General, Sales Management, Strategy
If you are a subscription revenue company (e.g. telecom, utilities, and real estate service providers), there is a good chance you charge recurring monthly or annual fees. These fees ultimately equate to your annual revenue as a company. As an executive, there is a...
