Do you ever consider how sometimes the most minor changes can have the most significant impact? Many business operators think one-dimensionally when it comes to creating a profitable and productive operation. Keep costs low, earn a steady increase in revenue, and...

A company like Siemens is world-renowned. Our article shows you how Siemens generated leads with their field staff. It all starts with in-field employees and technicians that know the customer best. The ones installing and maintaining equipment. Over years of...

You heard it here first...the Field Service Industry has a Revolution Coming!   Ok, that sounded a bit dramatic. Let’s go with “A change in mindset is upon us.”   Over the past couple of years, the Wingmate solution has changed. Starting as a simple app for...

Customer Satisfaction - It really is the most crucial factor to separate good from lousy service businesses. You can have the newest technology, the most diverse product line, the largest market, but it means nothing if your customers aren’t satisfied. Like every part...

It sounds like a trick question, doesn’t it? But, the truth is, it’s 10 times more expensive to acquire a new customer than it is to keep a current one. So let’s discuss how to retain your existing customers and avoid turnover by implementing a field service app....

How do you know that you’re on the right track for success, and how do you know which path to take? When it comes to growing your business, you have to consider how others found their way (lead capture app) and is it the right fit for you. Scaling your business is...

SMB CRM - We all know the name. The machine, the myth, the legend?...SalesForce, one of the world’s biggest CRM platforms. For those that aren’t familiar, a CRM - Customer Relationship Management is the combination of practices, strategies, and technologies that...

Before we get into the main course, let’s remind ourselves what we’re talking about.   What’s the difference between Inside and Outside Sales? Let’s decide which is better for you.   According to Forbes Inside sales are essentially virtual sales,...

The rumors are true. It seems to have been in the making for the better part of a decade, but it looks as if Spreadsheets are no longer pulling their weight in the sales world. Disagree? Now, if spreadsheets have been part of your sales process since the beginning, I...

and ye all know the value of technology. More importantly, we see the value of our drivers in the field. You know your staff is interacting with your customers, hearing customer complaints, seeing potential business all the time. Most organizations have been...

I’ll be honest, thinking about the world post-covid-19 and what the new landscape will look like for business is scary to me. Are service companies still warry about field staff management? We have no idea what business practices will go back to normal and what will...

One of the milestones for success with customers is when the service we are providing turns them into advocates for our businesses. Having happy customers can work wonders in terms of acquiring new business. Word of mouth referrals account for 20-50% (Mckinsey...