Discover thought leadership, tips, and resources to help manage
your business in a time of need.

 

3 Easy Ways to Increase Sales & Productivity from your Field Staff

Do you ever consider how sometimes the most minor changes can have the most significant impact? Many business operators think one-dimensionally when it comes to creating a profitable and productive operation. Keep costs low, earn a steady increase in revenue, and...

How Siemens Generated Leads with their Field Staff

A company like Siemens is world-renowned. Our article shows you how Siemens generated leads with their field staff. It all starts with in-field employees and technicians that know the customer best. The ones installing and maintaining equipment. Over years of...

The Service Industry’s Revolution

You heard it here first...the Field Service Industry has a Revolution Coming!   Ok, that sounded a bit dramatic. Let’s go with “A change in mindset is upon us.”   Over the past couple of years, the Wingmate solution has changed. Starting as a simple app for...

How to Eliminate Service Deficiencies – Keep your Customers Coming Back.

Customer Satisfaction - It really is the most crucial factor to separate good from lousy service businesses. You can have the newest technology, the most diverse product line, the largest market, but it means nothing if your customers aren’t satisfied. Like every part...

What’s more expensive: A new or current customer?

It sounds like a trick question, doesn’t it? But, the truth is, it’s 10 times more expensive to acquire a new customer than it is to keep a current one. So let’s discuss how to retain your existing customers and avoid turnover by implementing a field service app....

Scale your business with a Lead Capturing App

How do you know that you’re on the right track for success, and how do you know which path to take? When it comes to growing your business, you have to consider how others found their way (lead capture app) and is it the right fit for you. Scaling your business is...

Is Salesforce the best choice for Small-Medium-Sized Businesses?

SMB CRM - We all know the name. The machine, the myth, the legend?...SalesForce, one of the world’s biggest CRM platforms. For those that aren’t familiar, a CRM - Customer Relationship Management is the combination of practices, strategies, and technologies that...

Inside Sales Vs. Outside Sales: A guide to find the best mix

Before we get into the main course, let’s remind ourselves what we’re talking about.   What’s the difference between Inside and Outside Sales? Let’s decide which is better for you.   According to Forbes Inside sales are essentially virtual sales,...

Goodbye Spreadsheets! It’s been swell…

The rumors are true. It seems to have been in the making for the better part of a decade, but it looks as if Spreadsheets are no longer pulling their weight in the sales world. Disagree? Now, if spreadsheets have been part of your sales process since the beginning, I...

5 Benefits of Digitizing your Field Staff

and ye all know the value of technology. More importantly, we see the value of our drivers in the field. You know your staff is interacting with your customers, hearing customer complaints, seeing potential business all the time. Most organizations have been...

Death of Door-to-Door Sales: The New Landscape Post-Covid

I’ll be honest, thinking about the world post-covid-19 and what the new landscape will look like for business is scary to me. Are service companies still warry about field staff management? We have no idea what business practices will go back to normal and what will...

7 Effective Steps to Start a Good Customer Referral Program

One of the milestones for success with customers is when the service we are providing turns them into advocates for our businesses. Having happy customers can work wonders in terms of acquiring new business. Word of mouth referrals account for 20-50% (Mckinsey...
7 Effective Steps to Start a Good Customer Referral Program

7 Effective Steps to Start a Good Customer Referral Program

One of the milestones for success with customers is when the service we are providing turns them into advocates for our businesses. Having happy customers can work wonders in terms of acquiring new business. Word of mouth referrals account for 20-50% (Mckinsey...

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How Siemens Generated Leads with their Field Staff

How Siemens Generated Leads with their Field Staff

A company like Siemens is world-renowned. Our article shows you how Siemens generated leads with their field staff. It all starts with in-field employees and technicians that know the customer best. The ones installing and maintaining equipment. Over years of...

read more
Field Service Management Software: The Future of Sales?

Field Service Management Software: The Future of Sales?

Over the past few years, artificial intelligence (AI) research and development have become more prevalent in the software industry. Several companies have spent millions of dollars on building AI that now takes over a lot of simple jobs we do every day. When you are...

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5 Sales & Field Staff Motivational Techniques

5 Sales & Field Staff Motivational Techniques

SMost sales & field staff are self-motivated -- it's part of the job. But as a manager, your goal is to deliver even higher levels of performance than your team can bring by themselves. So we try various tactics and speeches in a vague approximation of that iconic...

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How to recover Sales (Post Covid) Using your Field Staff

How to recover Sales (Post Covid) Using your Field Staff

Coronavirus is a defining global health crisis of our time. Most businesses experience a fluctuation in sales at some point, like if some seasons are busier than others. However, in the case of Coronavirus (COVID 19), many businesses were unexpectedly blindsided. We...

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Field Service Business? 4 Ways to Advance Your Sales Process

Field Service Business? 4 Ways to Advance Your Sales Process

The success of your company is largely dependent on your processes. No matter what your business is delivering, optimizing your sales process will provide many benefits. Wingmate has some ideas on how to do this. To start, you must use every advantage possible to...

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How to Run a Better Field Service Business

How to Run a Better Field Service Business

The key to running a better fleet is a happier fleet. We at Wingmate have put together 3 ways to make your drivers feel more fulfilled and create better field service staff. Every executive knows that one of the keys to a lucrative business are your customer-facing...

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