CityWest provides a superior customer experience to their customers across the North, who subscribe to Internet, TV, and phone services. They employ over 80 people in Prince Rupert, Terrace, Kitimat, and Smithers, who connect over 15,000 local residences and businesses to the world. CityWest wanted to increase the number of leads in their sales pipeline by giving their employees an easy way to capture opportunities. They rolled out a Wingmate pilot program which was deemed successful to launch company-wide in under 1 month!
Leads captured on the program that have closed.
60% of employees sent leads within the first 2 weeks of the program.
I now have all my leads from the frontline tracked in one place. I also get notified every- time I have a new lead. It’s great!
I like the simplicity. It is very quick to submit a lead to sales. I can track that lead and communicate all the way until it closes.
I found Wingmate very intuitive. At the click of a button, I could assign leads, approve deals and see detailed insights on my people and the program.